Last updated: 15 May 2026
FraserWood Construction Ltd respects your privacy and is committed to protecting your personal information.
This privacy policy explains what information we collect, why we collect it, how we use it, who we may share it with, and the rights you have over your information.
1. Who we are
FraserWood Construction Ltd is a construction and carpentry company based in Sussex.
For the purposes of data protection law, the organisation responsible for your personal information is:
FraserWood Construction Limited
Registered in England and Wales
Company number: 14633489
Registered office: 5 Hazelgrove Road, Haywards Heath, England, RH16 3PH
Our day-to-day office address is:
Unit 3A, Valley Farm Business Park, Reeds Lane, Sayers Common, West Sussex, BN6 9JQ
You can contact us about this privacy policy or your personal information by emailing:
info@fraserwoodconstruction.co.uk
Please use the subject line “Data Protection Request” so we can direct your enquiry properly.
2. What personal information we collect
We may collect and use the following types of personal information.
Information you give us directly
This may include:
- your name;
- your email address;
- your telephone number;
- your job address or project address;
- details about your construction, carpentry, roofing, garden room, kitchen, interior or building project;
- files, drawings, plans, photographs or documents you choose to upload or send to us;
- messages you send through our website, email, phone, social media or other communication channels.
Information connected to a quote or project
If you ask us for a quote or become a customer, we may also collect:
- site visit notes;
- measurements and project requirements;
- photographs or videos of the property or work area;
- quotation details;
- contract details;
- invoices and payment records;
- health and safety information linked to a project;
- records of decisions, approvals, changes and communications during the work.
Website and technical information
When you use our website, we may collect limited technical information such as:
- IP address;
- browser type;
- device type;
- pages visited;
- time spent on the website;
- how you arrived at the website;
- cookie and analytics information, where applicable.
Supplier, subcontractor and business contact information
If you work with us as a supplier, subcontractor, professional adviser or business contact, we may collect:
- name;
- job title;
- company name;
- work email address;
- work telephone number;
- address;
- payment details;
- insurance, qualification or compliance documents where needed.
3. How we collect personal information
We may collect personal information when you:
- fill in a contact form on our website;
- call us;
- email us;
- ask us for a quote;
- send us drawings, plans, photographs or project details;
- arrange a site visit;
- enter into a contract with us;
- supply goods or services to us;
- interact with us on social media;
- leave a review;
- use our website.
4. Why we use your personal information
We only use personal information when we have a proper reason to do so. The table below explains the main ways we use information and the lawful basis we rely on.
| Why we use your information | Examples | Lawful basis |
| To respond to enquiries | Replying to contact form submissions, emails and phone calls | Contract, where you ask us to take steps before entering into a contract; legitimate interests |
| To provide quotes | Understanding the project, arranging site visits, preparing estimates | Contract |
| To carry out work | Managing a building, carpentry, roofing, garden room, kitchen or interior project | Contract |
| To communicate with you | Project updates, appointment reminders, answering questions | Contract; legitimate interests |
| To manage project records | Keeping notes, photographs, decisions, approvals and changes | Contract; legitimate interests |
| To manage safety, quality and insurance matters | Site records, evidence of completed work, resolving issues | Legal obligation; legitimate interests |
| To issue invoices and manage payments | Quotes, invoices, payment records, accounting | Contract; legal obligation |
| To keep business and tax records | Company accounts, tax records, supplier records | Legal obligation |
| To work with suppliers and subcontractors | Sharing project details needed to price, plan or complete work | Contract; legitimate interests |
| To improve our website and services | Understanding how people use our website and which pages are useful | Legitimate interests; consent where required for non-essential cookies |
| To send marketing where allowed | Occasional updates about similar services, if legally permitted | Consent or legitimate interests, depending on the situation and marketing rules |
| To deal with disputes or legal claims | Keeping evidence, seeking professional advice, protecting our position | Legitimate interests; legal obligation |
Legitimate interests means we use your information for a sensible business reason, but only where this does not unfairly affect your rights or privacy.
5. Information we ask you not to send
Please do not send us sensitive personal information unless it is genuinely needed for your project.
Sensitive information may include details about health, medical conditions, disabilities, religion, ethnicity, political opinions or similar matters.
If sensitive information is included in project documents, photographs or messages, we will only use it where necessary and will handle it with extra care.
6. Photos, videos and project images
During a project, we may take photographs or videos of the work area, progress and finished work.
We may use these for:
- project management;
- quality checks;
- health and safety records;
- proof of work completed;
- insurance or dispute handling;
- portfolio, website, social media or marketing use.
We will not knowingly publish images that clearly identify you, your family, children, private documents, valuables, vehicle number plates or sensitive details without permission.
If you do not want project images used for marketing, please tell us.
7. Who we share personal information with
We may share personal information where it is necessary to manage enquiries, deliver work, run our business or meet legal duties.
This may include sharing information with:
- employees and team members;
- subcontractors and tradespeople;
- suppliers and merchants;
- architects, designers, engineers, surveyors or other professional advisers;
- building control, planning consultants or relevant authorities where needed;
- accountants and bookkeepers;
- insurers;
- legal advisers;
- IT, website, email, hosting, software and cloud service providers;
- payment providers or banks;
- HMRC, regulators, courts or public authorities where required by law.
We do not sell your personal information.
8. How long we keep personal information
We only keep personal information for as long as we reasonably need it.
As a general guide:
- enquiry records that do not become projects may normally be kept for up to 2 years;
- quote records may normally be kept for up to 2 years, unless they become part of a project or dispute;
- customer, project, invoice, accounting and tax records may normally be kept for up to 6 years after the end of the relevant financial year or project;
- project records, photographs and evidence may be kept longer where needed for warranties, insurance, legal claims or future maintenance questions;
- marketing preferences may be kept until you unsubscribe or ask us to remove you;
- supplier and subcontractor records may normally be kept for up to 6 years after the relationship or last transaction ends.
UK company record-keeping rules may require certain business and accounting records to be kept for 6 years, or longer in some circumstances.
9. Cookies and website tracking
Our website may use cookies and similar technologies.
Cookies are small files placed on your device. They help websites work properly, remember settings, improve performance and understand how visitors use the site.
We may use:
- essential cookies, which are needed for the website to work;
- analytics cookies, which help us understand how visitors use the website;
- marketing or social media cookies, if we use tools from platforms such as Google, Meta, Instagram or Facebook.
Where the law requires consent for non-essential cookies, we will ask for your consent before using them.
You can usually manage or delete cookies through your browser settings. If we use a cookie banner or cookie settings tool, you can also use that to manage your choices.
10. Email marketing
We will only send marketing emails where the law allows us to do so.
This may include situations where:
- you have given clear consent;
- you are an existing customer and the message relates to similar services;
- you are a business contact and the rules allow business-to-business communication.
Every marketing email should make it clear who it is from and give you a simple way to opt out.
If you opt out, we will stop sending you marketing emails covered by that opt-out.
11. International transfers
Some of the tools or service providers we use may store or process information outside the UK.
If this happens, we will take reasonable steps to make sure your information is protected in line with UK data protection law. This may include using service providers with recognised safeguards or appropriate contractual protections.
12. How we protect your information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
These steps may include:
- limiting access to people who need the information;
- using password-protected systems;
- keeping devices and accounts secure;
- using trusted service providers;
- keeping records only for as long as needed;
- disposing of information securely when it is no longer required.
No method of storage or transmission is completely risk-free, but we work to keep your information secure and proportionate to the type of information we hold.
13. Your rights
You have rights over your personal information.
Depending on the situation, you may have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- ask us to restrict how we use your information;
- object to us using your information;
- ask for your information to be transferred to another organisation;
- withdraw consent, where we rely on consent;
- complain about how we use your information.
To make a request, email:
info@fraserwoodconstruction.co.uk
Please use the subject line “Data Protection Request”.
We may need to ask for proof of identity before responding to a request.
14. Complaints
If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.
15. Links to other websites
Our website may contain links to other websites, including social media platforms or third-party services.
We are not responsible for the privacy practices of other websites. You should read their privacy policies before providing personal information to them.
16. Changes to this privacy policy
We may update this privacy policy from time to time.
The latest version will always be published on our website. The date at the top of this page shows when it was last updated.
